Support

PDF of guide

PowerPoint of guide

Youtube playlist

If LEDs on the front of the XG Firewall come up red or normal POS operation is not restored, return network to original configuration and join Sophos office hours for service support between 8AM – 9AM ET for troubleshooting https://us06web.zoom.us/j/89164985678

The following step is to be used in conjunction with Firewall support

1:) Find the cable modem. Your specific device may vary, but it should look similar to the pictures to the right

2:) Unplug the black power cord in the back of the modem
3:) Wait 10 seconds and plug the power cord back in
4:) Confirm you see lights on the front of modem